Return & Refund Policy

At Book Beavers, we want you to enjoy a smooth and satisfying shopping experience. If you’re not completely happy with your purchase, our Return & Refund Policy makes the process simple and transparent.

1. Eligibility for Returns

- Returns are accepted within 7 days of delivery.

- Only items in their original condition (unused, unopened, and undamaged) are eligible for return.

- Non-returnable items include:

Digital products (eBooks, audiobooks, etc.), Discounted or clearance items, Gift cards or vouchers

2. Return Process

1. Contact us at helpdesk.bookbeavers@gmail.com with your order number and reason for return.

2. Once approved, you’ll receive return instructions.

3. Ship the item back to us in secure packaging. (Return shipping costs are the buyer’s responsibility unless the item was incorrect or damaged.)

3. Refunds

- After receiving and inspecting the returned item, we’ll notify you of approval or rejection.

- Approved refunds will be processed within 5 to 10 business days to your original payment method.

- Shipping charges are non-refundable (unless due to our error).

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos. We’ll arrange a replacement or issue a full refund, including shipping costs.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange, please return the item for a refund and place a new order.

6. Contact Us

For any questions about returns and refunds, reach out to us at:

📞 (+880) 1810 566 560
📧 helpdesk.bookbeavers@gmail.com
🌐 www.bookbeavers.com

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