FAQs

+ What kinds of books do you sell?

We offer a wide variety of books including fiction, non-fiction, academic, self-help, children’s, Bangla literature, imported editions, and special collectibles.

+ Do you deliver across Bangladesh?

Yes! We deliver to all major cities and districts in Bangladesh. Remote areas may take a little longer depending on courier service availability.

+ How long does delivery take?

Inside Dhaka: 1–3 business days
Outside Dhaka: 3–7 business days. You’ll see the estimated delivery time during checkout.

+ Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track it from your account dashboard.

+ What payment methods do you accept?

We offer Cash on Delivery (COD) across Bangladesh for your convenience.

For orders totaling BDT 5,000 or more, a 20% advance payment of the order value is required before we can confirm and process the order.

The advance payment can be made via bKash or Nagad to 01711-479269 (Personal).

After completing the payment, please send us the Transaction ID (TrxID) for verification. Once verified, your order will be confirmed and dispatched. The remaining balance is payable upon delivery.

This policy helps us ensure order commitment and provide a smooth shopping experience for all customers.

+ How can I search for a specific book?

Use the search bar at the top of our website to find books by title, author, or keyword. You can also browse by category, genre, or language.

+ Can I return or exchange a book?

Yes — if you receive a damaged or incorrect item, contact us within 7 days for a replacement or refund. Please keep the book in its original condition.

+ Do you offer discounts or promotions?

We run regular sales and offer special discounts during festive seasons. Follow us on social media or subscribe to our newsletter to stay updated.Also you can check "Special Offers" section.

+ Can I order a book that’s out of stock?

In most cases, yes — you can request a restock or pre-order option. We’ll notify you as soon as the book becomes available.

+ Do you provide gift wrapping or personal notes?

Yes — we offer gift wrapping and custom messages at checkout for a small additional fee.

+ What is your delivery charge?

Delivery fees depend on location and courier service. Free delivery is often available for orders above a minimum amount (shown at checkout).

+ How can I contact your support team?

Email: helpdesk.bookbeavers@gmail.com
WhatsApp/Phone: +880 1810 566 560
Live Chat: available on our website during business hours.

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